Technical Support
If you are experiencing difficulties directly
related to the WebServices Center, please
review the List of Common Problems BEFORE
issuing a help desk request. If you find your issue listed
and still need assistance in resolving it, feel free to contact
the help desk. Please make note of the article ID number
related to your problem which will speed up the resolution process.
Business Hours Support
The City's help desk is fully staffed during
regular business hours and will be happy
to assist with any business related technical
support needs. You can reach the help
desk at the phone number below. Please be
patient as we must prioritize our help desk
requests. Mission critical applications
and functions always take priority.
Business Hours: Monday - Friday, 7:30am
- 5:00pm
Help Desk: (954) 828-5555
After Hours Support
Our 24-hour Help Desk
is designed for emergencies only. We request
that you become familiar with the WebServices
Center and its applications, including
OWA, during business hours so that we may
answer your questions in a timely manner. If
you have an after hours support emergency,
please call the main Help Desk number and
leave a detailed message including your
full name, department, return contact number
and a general description of the problem
you are having.
Outside Support
If you are experiencing problems with the
WebServices Center from a connection outside
of the City network, please try the following:
- Check to make sure you are connected
to the Internet. Open Internet Explorer
and see if you can access any other web
site not related to the City.
- Check the version of Internet Explorer
you are using. This can be done by opening
Internet Explorer, click on the Help menu,
and clicking on About Internet Explorer. You
are required to have Internet Explorer
5.01 or higher with a Cypher Strength of
128-bit, also known as 128-bit encryption. You
can download the latest version of Internet
Explorer from the section below.
- Check the List of
Common Problems.
- Write down any error messages.
- Write down the Windows operating system
version of your PC (Windows 95/98/ME/2K/XP)
and Service Pack level.
- Write down the speed of your PC processor,
amount of internal memory (RAM), Internet
connection speed (if known), and type of
Internet connection (56K modem, ISDN, Cable
Modem, DSL).
- Submit all information gathered to
the HelpDesk.
A technical support person will contact
you at your home or office the next business
day during business hours.
Web
Browsers
Internet Explorer 5.01 and higher are the
only web browser versions that allow OWA
to function to its full potential and the
only web browsers supported by the City. For
security reasons, your version of Internet
Explorer is also required to have a Cypher
Strength of 128-bit, also known as 128-bit
encryption.
If you wish to install the latest version
of Internet Explorer on your home PC, click
on the logo:

Note: The City
will not support the installation of
or problems associated with Internet
Explorer on your home PC unless they
are directly related to OWA.
AOL Users
It is recommended that you use Internet
Explorer for accessing the IT WebServices
Center. It may still be possible to
use the AOL browser for access, but if any
problems are experienced, it will not be
supported by the help desk.
How to use Internet Explorer with
an AOL connection: After
logging on to AOL, launch Internet Explorer
and then type in the address to the WebServices
Center.
Logging
Off
It is HIGHLY recommended that you close
OWA and the Web Services Center by clicking
Log Off. You will need to log off of both
separately (i.e. you must log off two times). Log
Off can be found on the Shortcuts bar for
OWA and at the navigation area (left column)
of the WebServices Center.
When you are finished with your session
on the IT WebServices Center, it is very
important to close ALL web browser windows
that were opened with your access to this
site. We have added additional
security to prohibit un-authorized access, but
failure to close ALL session windows could
potentially result in someone else gaining
access with your account. Please use
extra caution when connecting from a Public
location.
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